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Jira Guest Users Group from Admin Side



I wanted to create a group (GUEST_USERS) for Jira. They can only see the items I added for visibility in the Structure plugin. I have a few concerns:

1. am  I be charged for the GUEST_USERS: The group may contain more than 200 people

2. Am I restricting them to only view the tickets and comment on them in it? 


Thank you so much for your attention and participation in advance.  

2 answers

1 vote
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 29, 2023

Hi @Tehmina Aslam 

First thing's first. In Jira there isn't a guest role but there is anonymous access. This means that you can grant product access to all users on the internet as anonymous. Please read this article Doing the above will grant anonymous access to projects but not to jira software specific features, such as agile boards.

If you create a group and add people within that group, you will not be charged, unless you grant that group product access (to any product). If you don't grant product access, they will not be able to see aby project.

If you decide to buy 200 licenses for JSW and you want these users to restrict them to vuew only specific issues and comment only on these issues then:

  • You have to create a role within the project called e.g. Externals
  • Create an issue security scheme and include the above role to a specific security level (read more here
  • Impose the above security level to all the issues you want this group to have visibility
  • Grant to this role only the browse project permission and comment on issue permission
  • Grant this group this project role.

Let me know if the above helps.  

Thank you, I will check if this works with my requirement. 

Hi, @Tehmina Aslam 

I hope you are doing well, 

1 ) Yes for that users you need to pay because for adding comments to the ticket users need product access (Jira). and for browse project permission you don't need product access.

2) Yes you can restrict users to see only particular project issue just gave them Browse project permission and add comments permission 

If i don't give access to comments and only they can visit and view project stories and/or task then no changes for them right?

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