Jira Cloud for Outlook Add-in missing in new Outlook ribbon

[Stephan Irgenfried]

In the "classic" Outlook, the Jira Cloud Add-in was part of the ribbon and I was able to send E-Mails to issues or create and edit issues from within outlook.

I am missing this options now after switching to the "new outlook". The Add-In is still in the list of installed Add-ins and some of the functions are still working, e.g. the in-place edit of an issue and adding comments in the email.

The versions I am using are:

Outlook-Version 1.2024.124.100

Clientversion 20240119003.15 

Jira Cloud is missing in the ribbon in new outlook:

Add-in still marked as "Installed":

Adding comments to issues from within an email still works:

How to bring back the Jira cloud to the ribbon in the "new outlook" to enable it again?

[Derek Gillespie]

For me, the three Jira options became hidden.  I used to be able to pull up the options directly from the 3-dot menu.

But as you can see, they are missing.  I had to customize actions in that menu and add back the Jira Cloud option.  Now the 3-option menu appears on it's own.

[dwayne.anderson]

That worked. Thanks!

[Lucas Lee]

We are getting the following error on Mac Sonoma using Safari browser when we choose the 3-option menu. Unchecked "Blocked all cookies" and "Cross-site reference" in browser didn't fix the issue. Please advise.

[Jana Baldermann]

@Derek Gillespie @dwayne.anderson For me, the three Jira options also became hidden and I am having difficulties adding them again via customizing actions. Would you mind sharing with me how you added them again?

[Stefan Willebrand]

I am not finding an option to add them back in either, did anyone else find them?

[Ushe Ushe]

It appears this type of plugin method is no longer supported in the new local Outlook App.

I received this message below while sending feedback int Outlook App

 "Add-In support for the new Outlook for Windows

Outlook COM add-ins are not supported in the new Outlook for Windows;

however, web add-ins are supported. Web add-ins can be installed by

navigating 'More apps > Add apps' from the left navigation bar.

Please click the link to learn more."