Jira Cloud Outlook add-in error Edited

[Nadine Breunig]

Using Jira Cloud Outlook add-ins (Office 365 Enterprise) and it just stopped working (after some administered updates I believe because my computer restarted).  I get an error when I try to use them, all it says is the add-in could not be started and to either restart or ignore.  Trying to restart does nothing.  Our administrator looked in the admin panel and he said there aren't any options for him to uninstall/repair.  I've tried repairing my office installation...HELP?

[Vitalii Saienko · Accepted solution]

Hi @Nadine Breunig,

Is it still happening to you? If so, could you please try to reinstall the add-in (uninstall and install it again)? If the add-in is installed by your admin, they should be able to reinstall it for the whole organization.

Can you try to install another add-in from AppSource and see if any of them work?

[Nadine Breunig]

It is still happening when I am logged in under one of our domains, but when I switch users and login to a different domain, it then works.  Must be a quirk of my workstation and domain/user conflicts possibly.

Thanks.