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JMWE - callJira - how to store response?

Hello :)

I want to use JMWE filter - callJira for creating a new Jira Service Desk issue but I need also store response from API which is represented as JSON object with dump filrer. How can I do that and store somewhere response from Jira API with using Build-your-own (scripted) Post-function? Maybe you know better way to do that. Thank you for your time :)

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Hi @Mateusz ,

why do you need to use callJira to create a JSD request? Can't you just use the Create Issue(s) post-function for that?

@David Fischer _Innovalog_ 

when I use Create Issue(s) post-function I can't set Customer Request type which is necessary for request to being viewable for Customer from Service Desk Portal :(

But you can. You just need to add the Customer Request Type field under the "Set fields of new issue" section:

image.png

Like Mateusz likes this

Thank you for that hint David :)

Probably I suggested known problem with no option for update Customer request type field in Set field value post-function and I thought that the same problem appears in Create Issue(s) post-function. This will solve my problem but I am still curious that there is answer to my first question?

Anyway, thank you @David Fischer _Innovalog_  :)

Yeah, on Jira cloud, the Customer Request Type can only be set during the creation of the request, not after. Hence the limitation.

As for your initial question, I'm not sure I understand it. What exactly do you want to store (and where)? The callJira call, in your case, would return a full customer request object, what do you want to do with it? You can store it in a local variable:

{% set newRequest = "/rest/api/2/issue" | callJira(verb=("post"), ...) %}

and then you can access any attribute of that object.

Like Mateusz likes this

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