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JIRA automation, how to insert issue key and URL to it

Edited
Nari Man Rising Star May 17, 2021

In JIRA automation, I am creating a rule that

The rule needs to add a comment that mentions the user. But it does not work as I want. I want the mention of the reporter, not just their name or username. 

{{issue.reporter.displayName}} , this writes reporter's full name. 

{{issue.reporter}} , this writes reporter's user id in JIRA.

How do I write a mention of reporter so they are notified via JIRA also?

 

Problem number 2: I want it to send an email and in the email put the issue URL and issue number. 

example: Please review {{issue.key}} . this shows "Please review projectA-3432". but projectA-3432 is not a link. How can I make it a link?

2 answers

0 votes
Nari Man Rising Star May 20, 2021

PS, I am not getting any email notifications when the thread is updated and I am watching the thread and I have checked my spam folder in my email box. 

Something is broken in notification in community. I do not think I have received any notification emails for months. 

0 votes
John Funk Community Leader May 17, 2021

Hi Nari,

Try this: [~accountid:{{issue.reporter.accountId}}]

That should cause a mention to go to the reporter. 

@John Funk thank you for help.

I this: [~accountid:{{issue.reporter.accountId}}]

I see the below in the comment: 

 

 

[~accountid:nman]

 

If I remove the brackets from my automation  ~accountid:{{issue.reporter.accountId}},  I get just:

~accountid:nman

 

As you can see issue.reporter.accountId is my login ID but the ~accountid does nothing. 

John Funk Community Leader May 21, 2021

Maybe try it with the @ in front of it. 

Nari Man Rising Star May 21, 2021

I tried that the results was @~accountid:nman

John Funk Community Leader May 27, 2021

Sorry for the delays - I would go ahead and submit a support request:

https://support.atlassian.com/contact/#/

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