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JIRA Service Desk Automation Rules Executing but not populating labels


I have a group of 8 labels our teams use for issues in our service desk project.

I've set the automation up to read the "description" of the issue, and based on key words add the corresponding labels to each issue. Each of the automations execute and pass, but only several of the labels actually get tagged to the issue. Has anyone come across this before?

For example:

If the description contains:

Orange - add label "O"

Red - add label "R"

Yellow - add label "Y"

I'm basically looking for a way to use an if statement, and add labels, without stopping execution if one does not exists.

1 answer

Disregard, I realized that i can layer new components into my if statement so it is several If statements one after another and adding labels, without using an "else" block.

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