I experience a strange problem. I use the JIRA automation to go through a work flow transition when someone puts a comment from within a specific workflow:
It seems it works:
However if I check the status of the issue, it displays the OLD status.
Any idea anyone?
This might be related to the fact that one of the action sees 'older' version of an issue due to async nature of the Automation plugin. In version 1.5.0 we've introduced "Synchronous" mode (it's in Automation plugin configuration). You may try to use that.
In case that won't help, you can always introduce 'temporary' event and split the rule in two:
Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partne...
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