JIRA AUTOMATION || Linking to cloned task

[King Keanu Deocares]

I started an automation that when a request created in a service management queue, it creates a task on a different board. But the automation doesn't link the request to the task created in the board. What am I doing wrong?

[Thibaut Subra _Elements_]

Hello @King Keanu Deocares 

If you're willing to use a third-party, I suggest taking a look at our Copy & Sync application. Overall, it allows you to copy and synchronize issues (fields, comments, links, attachments, etc.) among the same project or between different projects.

In your case, you have to create a recipe where you clone the ITSM task with the summary, description, attachment, assignee, and then you link it to the new task created. To do that, just add your recipe to Automation as an action.

Let me know if you have any question!

Regards

[King Keanu Deocares]

@Thibaut Subra _Elements_ Thanks! I'll definitely consider this if all else fails.

[Fernando Eugênio da Silva]

@King Keanu Deocares , Welcome to the Atlassian Community!

Could you share a screenshot from audit log of your automation rule?

Thank you!

[King Keanu Deocares]

@Fernando Eugênio da Silva Hey! Thank you for the warm welcome. Really appreciate it. Here's a screenshot of the audit. It looks like Linked Issues was ignored by the automation. 

[Fernando Eugênio da Silva]

@King Keanu Deocares ,

One of the probable causes is because the 'Linked Issue' field is not on the Create screen of the Issue type Task of the target project.

You have two options:

1. Add the Linked Issues field in the Create Screen within this issue type and project
2. - Remove the 'Linked Issues' field from this action and do the following.
   1. After the Action add a branch and select for 'Most recently created issue'
   2. Add action 'Link issue' and set to Trigger Issue

Like this:

Following any of these options will be work for you.

Let me know if you need any other help.