It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JETI Split regex does not work in Mailhandler while creating new issue

I have setup the Email This Issue Mail Handler to create new issues or comment on existing. I chose the "Create or Comment Issues (Supports Split Regex) " proccesing strategy.

It works well, when a comment is created, but does not work when a new issue is created from Mail. The Mails are not splitted after the Regex expression.

The regex is:

/=====+/

 

What can we do to split the Mail Body when creating a new issue from mail?

1 answer

Hi!

as i know split regex does not work on new issue creation

you can go other way and set fields in creation. There you can set command like "put all info after =====+" in invisible fields or something like that.

cheers!

Hi Stas, thank you for your suggestion, but this doesn't help. I set up an Fields initialization rule to split the Mail and set the Description with JETI, but then JETI does not remove the double empty lines from Outlook Mails. Is there a way to fix that? Because it looks hard to write a regex with group matching that splits the empty lines and split the body after the 5 "=". Cheers!

Hi Benjamin! I thought that Outlook mails has regex like "-------Outgoing message-------". and what if message will come from other mail client? Cheers!

We don't care about other mails, in this MailAccount :-)

Oh. all messages comes to your jira mailbox only from 1 mail acc? so just use mail settings to change regex. or use newline and endline symbols in split regex detection (cant remember them now)

Split regex does not work in issue creation :-), Field initialization rules do only support machtching groups.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Expose your beautifully crafted Dashboard through the Jira Service Desk Customer Portal

  A picture is worth a thousand words, especially when you're trying to find relationships and understand your data. Here, Dashboards play a vital role in gaining insights from a variety of dat...

286 views 5 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you