I have setup the Email This Issue Mail Handler to create new issues or comment on existing. I chose the "Create or Comment Issues (Supports Split Regex) " proccesing strategy.
It works well, when a comment is created, but does not work when a new issue is created from Mail. The Mails are not splitted after the Regex expression.
The regex is:
What can we do to split the Mail Body when creating a new issue from mail?
Hi Stas, thank you for your suggestion, but this doesn't help. I set up an Fields initialization rule to split the Mail and set the Description with JETI, but then JETI does not remove the double empty lines from Outlook Mails. Is there a way to fix that? Because it looks hard to write a regex with group matching that splits the empty lines and split the body after the 5 "=". Cheers!
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