It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JEMHC Notify of comments only not status change

Hi,

I'm trying to set up Jira Enterprise Mail Handler Cloud JEMHC for our customer support mailbox.

I can’t find how to set up email notifications so that the external reporter non-jira user will only get notified of comments. Not all of the jira update events.

In the JEMHC notifications section there only seems to be 3 issue event options, create, update and delete. If I unselect the update event then there is no notification of comments. However, when I enable the update notifications, it notifies of jira status changes which we don’t want going to our external customers.

Does anyone know if there is some way to configure JEMHC so that the external customers (reporters) will only receive an email for public comments sent using the service desk “reply to customer”?

I noticed that the JEMH documentation mentioned event listeners that look like they could be configured for this kind of thing, however the JEMHC documentation does have this.

Maybe this is a Cloud limitation?

1 answer

Hi,

The way issue events work in Cloud is a bit different to Server. Here's one way that you can control what notifications get sent out:

https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/47218713/Inhibit+notifications+based+on+run-time+conditions

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Cloud Cafe Ep. 4: Listing your app on the Atlassian Marketplace

Hey y’all! Grab a cup of ☕ and check out the latest installment of Cloud Cafe – our video series about cloud app development on Atlassian. If you’re new to Cloud Cafe, check out the first few episo...

102 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you