Hope someone can shed some light.
Background: We need to assign a security scheme to our project (and have done so) due to the confidentiality of some of the tickets coming in. Our end goal is to set the ticket to one of the three levels in the scheme depending on the ticket Request Type. As I say, we have the security scheme all set up, and agents in groups assigned with different security clearance and this all works fine.
Issue: Using Automation for Jira I want to intercept the ticket on creation and assign it to the correct security level. The rule is easily created and looks fine. It never executes without error however:
Any help most gratefully received!
Can you please try add a "re-fetch issue data" action after your trigger, and see if that resolves the issue for the second case ("Condition failed because one or more issues failed to index in time").
If that doesn't resolve the problem, then best you get in contact with us at support get to a resolution faster. Can you please raise a support request here:
Please include a screenshot of the rule, and also the audit log.
Thanks in advance,
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