Issues with Xray Traceability Report

Ugandhar Kalva May 17, 2019

Have anyone used Xray Traceability Report with a Saved Filter? 

I have a Filter created for a release with all requirement jiras (story and bug issue types with specific fixVersion). When I run the Traceability Report, it does not bring all the issues as per Saved Filter. 

Infact I am not able to really see Traceability Report working correctly. The list of Requirements (Story and Bug) listed do not match with search criteria entered on top. 

3 answers

0 votes
Anastasia Gourina August 31, 2022

Just to add on this with the Traceability Report is it possible to change to quick filters that it offers?

0 votes
Ugandhar Kalva May 14, 2020

Hi, Export to .csv format from traceability report is correctly picking up issues from the report. However it is not very useful since, the export contains requirements, test, test runs, defects (if any reported for test runs). Again please try re-indexing and export. 



0 votes
Inês Silva
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July 8, 2019

Hi Ugandhar,

To understand the problem, we'll have to get some more information. Please contact us via our support portal to be able to help you. Thank you!

Regarding Traceability reports please see our documentation here:

Best regards,
Xray Team

Ugandhar Kalva July 11, 2019

Thank you for response. I was exploring it further and now I could use traceability report to display all the issues based on filter. 

Dinesh November 27, 2019


Is there a way to export only the issues mentioned in the filter.

Currently all the issues irrespective of the filter is shown up in the export.

Kindly advice

Tony Halford May 14, 2020

Hi, can you share the solution on this please?  I have a similar issue on traceability report that it doesn't always list all of the issues that are reported by the filter.  In the most recent specific example, 6 out of 7 stories were shown in the traceability report (so we know the issue type is fine).  I was looking for differences, and started to update the "missing" story to bring it in line with the others as a process to identify the problem.  The first thing I changed was a date (NOT part of the filter criteria) to bring it in line with one of the working stories, and immediately it's now appeared.  I've then changed it BACK to what it was before, and it's still showing!  I really need this to be reliable based upon the filter, which at the moment I'm having to double check.

Is there something that restricts based upon last updated time, maybe?  Any help appreciated



Ugandhar Kalva May 14, 2020

Hi, The issue with traceability report got resolved after we did re-indexing of the jira projects repo for specific requirements project. I am guessing that Xray builds all links between requirements, Xray issue types over the period and uses them for generating reports. So when we introduced Xray plug-in many years after Jira has been in use, re-indexing helped.



Tony Halford May 14, 2020

Interesting, thanks.  so it may well be that updating the records caused a re-build of the index.  I have another that I'm look at now, it should be 26 records (all stories) in the filter, but only 24 of them are appearing.  As an aside, the export is working as per the screen, ie, only 24, so at least that's consistent.   I'll identify the issues missing and try something to update the record and see what happens when I get the chance.  Thanks


Tony Halford May 14, 2020

So some good news for anyone else out there with this issue.  It seems if you update the issues that are missing from the traceability report, then they appear correctly.  I've updated 3 different fields in 3 JIRAs, each worked, so its not related to the field, just that I updated the record somehow.   Working, but you shouldn't have to do this, nor do the index update I would suggest, it should just work out of the box.

markrpurdy August 25, 2020

Another possibility that I just found is that if I switched to Flat, the missing items appeared.

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