Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,049
Community Members
 
Community Events
168
Community Groups

'Issue can't be created due to the error/s [ Could not find insight object/s XXXXXX' ]

I'm trying to upload a CSV to Jira in order to create a bunch of Issues all at once. However every time I go to validate the CSV I get errors for every single line..

They all say 'Issue can't be created due to the error/s [ Could not find insight object/s ' XXXXXXX' ] (XXXXXXX being the name of the custom field)

I know all the fields are being correctly mapped, and the options in the field do exist in the back end as I can manually create a single Issue and select them.

Is there any reason why it's not finding the objects?

1 answer

1 accepted

1 vote
Answer accepted
Mikael Sandberg Community Leader Sep 15, 2022

Hi @Robertson_ Andy D_,

Welcome to Atlassian Community!

For the Insight objects, are you using the name of the actual key when importing?

I was using the name of the custom field, so like 'Water Services' for example.

I was able to find the Jira field in the dropdown when I was mapping the fields and they custom fields are active.

Mikael Sandberg Community Leader Sep 15, 2022

Based on this KB Insight is expecting either the Key or Label (key) pattern when importing issues with Insight custom fields.

Like Robertson_ Andy D_ likes this

You got it! Thanks!

What do I do in the case of fields that contain commas?

Like Mikael Sandberg likes this
Mikael Sandberg Community Leader Sep 15, 2022

Good question, I believe you would have to do something similar to what happens when you export issue to cvs, if the field have multiple values it ends up in multiple columns, one for each value, but I have never tried it.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events