we are trying to research if there is any option how to configure Jira Service Desk and Insight to serve values for customers based on their profile language. Other language version of value is configured as other atribute of object.
Do you have any idea how to achieve this with JSD, Insight and JMWE? Or do you have any idea for another addon which is working with Insight custom fields?
Thanks in advance
I have an object with name "Machine" and one of object attributes is "Stroj" as czech translation of "Machine" value.
So if customer (in JSD Customer Portal) has configured Czech language in his profile, then I want to see in Insight custom field value "Stroj" (what is one of attributes of object).
Is it more clear for you? Do you have any idea how to do this with JMWE and Insight?
Well, I'm not sure _where_ you want to see that field, but maybe that's because I'm not familiar with Insight. Jira Service Desk doesn't allow you to configure what is displayed on the customer portal view of a request, but maybe Insight does?
I think this is a question you should ask Insight.
Insight will not be able to translate the attribute value based on the user language setting.
You can probably create a script for this context by creating different fields for different user languages but in that sense you will duplicate the objects to the number of languages you want to translate to.
Please upvote the ticket(s) that fits your requirements or feel free to create your own :)
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