Hello @Rafael Menezes
You can hide a request type entirely from the portal.
If you would like to show/hide request types for certain groups, then the third-party app Extension for Jira Service Management can do this (for Server/Data Center).
See: https://deviniti.com/support/addon/server/extension/latest/customer-portal-visibility/
My project and JIra Service Management this visibility field does not appear for me
My project is not Server / Data Center
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