It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to strip automation emails of html tags?

Dan Froelich Jan 17, 2018

When an HTML rich email is pushed through automation and sent in an email to service desk members, it displays HTML rather than clean text. Any options in this add-on to display the actual content?  


Sample text: 

{color:#0A5287} *{color}[{color:#0A5287}{color}{color:#0563C1} * Client Success*{color}{color:#0A5287} {color}|]{color:#0A5287} *or 877-451-7845 option 3*{color}*

1 answer

0 votes
Scott Harwood Community Leader Jan 17, 2018

Hi Dan, 

Are you able to provide a screenshot of your rule please? What trigger are you using i.e how is the email being pushed through automation?



Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

186 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you