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Is there a way to strip automation emails of html tags?

Dan Froelich
Dan Froelich January 17, 2018

When an HTML rich email is pushed through automation and sent in an email to service desk members, it displays HTML rather than clean text. Any options in this add-on to display the actual content?  

 

Sample text: 

{color:#0A5287} *{color}[{color:#0A5287}{color}{color:#0563C1} * Client Success*{color}{color:#0A5287} {color}|mailto:support@dreambox.com]{color:#0A5287} *or 877-451-7845 option 3*{color}*

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Scott Harwood
Scott Harwood
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January 17, 2018

Hi Dan, 

Are you able to provide a screenshot of your rule please? What trigger are you using i.e how is the email being pushed through automation?

Thanks,

Scott.

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