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Is there a way to set up a rule based upon due date?

I want to be able to send email reminders through jira to the assignees for tickets which are due on the current date.

Is there a way to do that in Jira through automation or otherwise?

1 answer

Hi @Karishma Khanna 

You can do this via Automation.

The rule might look like:

  1. Trigger: Scheduled - run this rule every 1 days. Check the box "Run a JQL Search..." and enter JQL: duedate = now()
  2. Action: Send Email. Set the "To" as Assignee - then enter a Subject and Content. These use smart values to access issue data - for example, if you have "Issue {{issue.key}} is due today" in the Subject, it'll include the specific issue key.

See this page for more on Smart Values.

-------------------

This is the basic rule - you can of course change the:

  • Schedule: To run on a different timeframe - or to run at a specific time of day using CRON
  • JQL: If you'd like to send emails based on a wider day range - for example, to see issues due today or tomorrow you could use: duedate >= startOfDay() and duedate <= endOfDay(1)

-------------------

Let us know if this works for you!

Ste

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