Is there a way to have ROAM based quadrant in Risks BigPicture?

[Alaine Brown]

The documentation states - If you want to adjust the heat map to resemble ROAM, use ROAM as one of the axis and leave just a single option for the other one. Alternatively, you can add a risk score or severity.

But where do I configure this? I am unable to find this setting.

[Anna-BigPicture · Accepted solution]

Hi @Alaine Brown

Both Risk matrix axes can be fully configured. Once you define ROAM field (please note that it must be Select List [single choice] type of field), you can adjust the matrix. Please go to Jira Global Administration >> Manage Apps >> BigPicture Technical Configuration >> Modules >> Risk and map the selected axis to the ROAM field that should appear on the drop-down list. See my image as a reference.

You can change the axis description as well as synchronize other Jira custom fields.

Tag me if you have further questions! 

[Alaine Brown]

@Anna-BigPicturethank you for your extremely useful and quick answer! 

[rubenag83]

Hi @Anna-BigPicture ,

I'm working with Big Picture PM 8.1 in cloud. I have created a "SAFe ROAM" field as a Select List [single choice] type and add the 4 options but when I have tried to change the "Consequence field" my custom field didn't appear.

Did I forget some step?

Thank you,

Rubén

[Anna-BigPicture]

HI @rubenag83

The basic condition is choosing the accurate field type: Select List (Single Choice). 

Then, please be advised that changes made in Jira may be visible in Big Picture with a certain delay due to the delay of the mechanism for refreshing the data stored in the cache.

Please check again in a few minutes more and write me about the results. 

[rubenag83]

Hi @Anna-BigPicture ,

Thanks for you answer. Today the customer fiel has appeared but now the Risk Board shows the next error message:

I downloaded a zip file with error data, you can download in the bellow link:

https://1drv.ms/u/s!AmgAr8sUwRICgu50eGAbS1PyWCww-g?e=C1kXuE 

[Anna-BigPicture]

Hi @rubenag83

I am really sorry for the inconvenience caused. 

This case requires individual investigation by our Dev Team. Therefore please, raise a ticket via our Service Desk, providing us with details (the screenshot and logs you've already attached here).

BigPicture Team will gladly help you to resolve the problem.

[rubenag83]

Hi @Anna-BigPicture ,

Thanks for your answer but I solved the problem :). Only I created a new customer field with another name and the same options and it worked. I don't know what I configure different.

Thanks again.

Chers!!