Is there a way to automatically open linked Zendesk tickets with an update in the jira?

[Malia Robertson]

When we are linking Zendesk tickets to Jiras, we would like for there to be a way to automatically open or send an internal note to those Zendesk tickets once there has been an update or change in status to the Zendesk ticket. Is there a way to do that?

[Syed Majid Hassan -Exalate-]

Hi @Malia Robertson

This is Majid @ Exalate.

I am not sure how you are integrating between Zendesk and Jira, but the use case you described is a standard use case that we come across often in industry. This can be achieved easily by using our addon Exalate and configuring a couple of rules to achieve this sync/ automation. You can fully customize the internal comment you want to appear on the Zendesk tickets. In addition, you can add tags/labels or set any custom or system field value in Zendesk based on a change in Jira.  

If you would like to see a customized demo of the product, please book a slot with us. 

Thanks

Majid

[Diana_Architect_ZigiWave]

@Malia Robertson hi there and welcome! You can take a look at ZigiOps - a flexible, no-code integration tool. It allows for customization to fit even the most complex use case. It can help you with the automation task you're looking for. It's easy to use, can transfer any kind of data and works bi-directionally. Feel free to take a look at it and if you feel it might be of some help (even for a future project) you can book a demo to see it in action.

Regards, Dana (ZigiWave)