We get a lot of system generated tickets coming into the queue stating the device is up under the summary field. Is there a way these can be closed down automatically without user interaction?
Rules are not to be configured in Jira. I am talking about Outlook/exchange/Gmail rules. You need to log in with your IMAP user account (that is used in the Incoming mail handler in Jira).
If you don't know the IMAP user details, then contact your IT support and get the details (username/password). Username can be found in the Incoming Mail-Hanlder section in Jira (System>>Mail>>Incoming Mail).
If its Office365, then you can configure Inbox rules to filter and move the emails into another folder (create a new folder with name say Alerts).
If you are using GSuit (Gmail), there is "filters" for the same purpose.
Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events