If we have a P1 issue or a change and a comms needs to be sent is there a way we can set up a template and manually trigger a pre configured cooms to explain there is an issue and it is currently being investigated?
If you're on Server or Data Center, we support this in Notification Assistant for Jira: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview
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