It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a JIRA Service desk server version of Statuspage for Jira Service Desk or similar?

Sonya Goldstein Oct 02, 2017

Is there an add on available for JIRA Service desk server; Statuspage for Jira Service Desk?

We would like those features; a banner appearing at the top of your Service Desk letting your users know you're aware of the issue and ability to offer customers ability to sign up to get notified via email or SMS when you have an incident/maintenance window

1 answer

0 votes
Brant Schroeder Community Leader Oct 02, 2017

Status Page is only available for cloud at this time.  You can create a service desk announcement manually when you are having issues.  This can be done in the service desk Project Settings > Portal Settings.  On that page there is an Announcement area with a link "View and Change" your customer portal announcement.  By clicking this you can add your announcement.  You can also adjust the announcement permissions here as well.

Sonya Goldstein Oct 02, 2017

@Brant Schroeder- what about the other functionality mentioned; a way to offer customers a mechanism to sign up and get notified via email or SMS when there are product outages, maintenance windows.  Any suggestions or plug ins that accomodate this?  

Also wondering if there is tool available to allow for including non-JIRA Service Desk account holders on these bulk  notifications?

Daniel Eads Atlassian Team Sep 05, 2018

For some additional clarity, Statuspage is a Cloud-only offering. The reasoning is pretty simple: if you have an outage, you don't want to worry about your outage notification tool being affected too.

The Statuspage integration for Jira Service Desk does allow you to link your Statuspage with Server (or Cloud!) Jira Service Desk.

Use Statuspage for the actual notifications of incidents (SMS, email, etc) and then make use of the integration to automatically add a banner on your Service Desk customer portal.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

186 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you