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Is it possible to show script fields in Service Management portal?

I'm trying to follow this: https://scriptrunner.adaptavist.com/latest/jira/script-fields/integration-with-service-desk.html 

 

But I can't see the Script Runner fields.

 

Jira Screen:

Screenshot 2021-01-21 at 19.21.51.png

Request type configuration:

Screenshot 2021-01-21 at 19.22.27.png

Any idea?

1 answer

1 accepted

The scripted field is not possible to be added in the JSM portal according to this documentation.

You probably want to use a regular custom field and choose to use listener/post-function to update the field.

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