Is it possible to link an issue with another issue if a custom field matches on both tickets?

[Harry Bennett]

If the custom field (drop down) "School Name" contains "Example school 1" and in another ticket the same field on the second ticket contains "Example school 1" in the "School Name" field, can these 2 tickets be linked together automatically? I've had a google and can't seem to get this working.

The context is that I want any tickets that have the same school name attached will automatically link together.

Any advice is appreciated

[Stefan Salzl · Accepted solution]

Hi @Harry Bennett 

As far as I got your requirement right the following rule should do the work:

Best
Stefan

[Harry Bennett]

Hi Stefan

Thanks for this. Apologies since I'm still new to JQL but this hasn't worked for me unfortunately. Just to it's clear I want any tickets that have the same school name attached to automatically link together.

This is what I have so far: 

[Stefan Salzl]

Your rule is trying to link the trigger issue to itself. 

In the last action (the link action) add link to {{lookupIssues}} (see my screenshot)

[Stefan Salzl]

@Harry Bennett 

Could you try out the suggested approach?

Best
Stefan

[Harry Bennett]

@Stefan Salzl Apologies on the delay, I am struggling to figure out how you actioned your last action, not sure if I am missing something but I cannot seem to be able to get more options than "trigger issue" and "Most recently created issue", see below:

Thanks for persevering with this!

[Stefan Salzl]

@Hi @Harry Bennett 

The field also allows typing. As this is a smart value this cannot be chosen from the dropdown but can be typed in. 

Best
Stefan

[Harry Bennett]

Ahhh was not so obvious at first glance! Thanks for letting me know, it's all working now.

[Stefan Salzl]

Awesome! Glad to know you got that working 🙌🏼💪🏼

[Heather Ronnebeck]

I would imagine that with the automation in cloud projects you could set up an automation where if custom field = X then it can create a link between them. 

I'd look into the automations settings in your projects to see if you can locate and create a global rule there.