When I create the issue it is created with a status of In Progress and never goes to open based on the workflow I have. When the issue gets moved to closed, there is no value for work log. Is there a setting I need to change?
I am assuming you want to monitor the amount of time the issue spends in each status.
If thats the case, then you can view this detail by clicking on the transitions tab at the bottom of the issue.
Please note you would need jira suite utilities to view this detail.
If you are interested in implementing SLA then there are plugins available in the market. I have used vertyGo SLA plugin and that is pretty good for managing SLAs.
Sorry...this question is related to the Automated Log Work for JIRA add-on. I downloaded and check the JIRA Suite Utilities, which looks great, but is not exactly what I am looking for. I would actually like to track actual time spent on an issue as well as have the ability to specify a billible amount of time. Is there something that would facilitate that?
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