"Requests workload Report" can be used to export a list of JSD requests for the current and the previous month.
In the export you will find the only request that have work time logged in it, in the some way they are reported in the JSD portal.
The exported file is CSV , and for each exported request you will find details about its id, type, summary, status, requester and the time spent/logged.
Via this plugin this can be done only for the last three months and the export must be done month by month.
We just lunched new add-on that will be able to do this at once. The add-on is called "Advanced Portal Reports for Service Desk" and will be available on the portal in the next few weeks, as soon as Atlasian approve it.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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