Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is BigPicture dead?

Nothing we've tried to do in BigPicture has worked since last Wednesday and the get support link is broken.  Are they still in business?

3 answers

1 accepted

1 vote
Answer accepted

Hi @Mike Buening 

We're doing good and, honestly speaking, I am quite surprised to hear of your problems with getting in touch with us. 

I will highly appreciate raising a support ticket via our Service Desk (please refer to SUPPORT-338190 in the ticket name) so that our team of experts are able to take a look at the issues that you're facing. Additionally, please let us know which 'Get Support' link precisely you were trying to utilize. 

Thank you in advance.

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

0 votes
Robert Horan Marketplace Partner Nov 17, 2020

I can't speak to anyone else's experience, but for what it's worth, SoftwarePlant and their support team have been consistently excellent in terms of getting back to me every time I've needed something.  

Hi @Robert Horan 

Thank you for the kind words! I am absolutely glad that you find our service satisfactory.

Best regards,

Mateusz Sołowianiuk

SoftwarePlant Support

Like # people like this
Robert Horan Marketplace Partner Nov 17, 2020

Far beyond satisfactory - many thanks to you and your team for all of the help I have and continue to receive!

Like Mateusz Sołowianiuk likes this
0 votes
Dave Liao Community Leader Nov 02, 2020

@Mike Buening - I was able to get to their support portal: https://jira.softwareplant.com/servicedesk/

Hopefully they're okay! Maybe it's just a bad network hiccup wherever they are in the world?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

628 views 7 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you