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Invalid issue on Xray test plan and test execution


Me and my team have a test plan which displays a toast that says "Invalid issue links" (screenshot1). screenshot1_Test Plan - Invalid issue links toast.jpgOn the list of tests in the same test plan, it's possible to see an issue with question marks, and it's not possible do any of the actions of the other issues (Change Rank, Dataset, Delete) (screenshot2).screenshot2_Test Plan - Issue w Question marks on list.jpg

If we try to create a test execution from that test plan, an error is displayed saying "Unexpected error has occurred. User doesn't have access to all issues needed" (screenshot3).screenshot3_Test Plan - Creating test execution error.jpg

As a workaround, we cloned a previous test execution and linked it to the test plan. However, the test on the list continues to be displayed with question marks and warning sign that displays "This issue is not accessible" on the tooltip (screenshot4).screenshot4_Test Execution - Issue not accessible on list.jpg

Can you check this issue please?

1 answer

0 votes
Rogério Paiva - Xray Xporter
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Sep 23, 2021

Hi @Ana Manso 

This looks like it is a complex issue probably related to data synchronization or some similar case that requires deep analysis and troubleshoot to determine the cause.

Please get in touch with Xporter Support ( to request additional information and investigate further.

Thank you.
Kind regards,
Rogério Paiva [Xporter Support Team]

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