Internal Jira issues in the Service desk Customer Portal

[Kate Breus]

My team created an issue in the Service desk project on behalf of the client. The problem is that, apparently, such issues are not displayed in the portal for the customer, even though they are listed as a requestor. This kind of makes sense technically but is extremely inconvenient since we'd like to have our customers be able to work with these on their side.

Issues created via the portal have the 'View request in portal' button - is there a way to have the ones created in Jira as well?

[Connor · Accepted solution]

Hi Kate, the "Customer Request Type" field must be set for the issue to be visible on the customer portal.

[Kate Breus]

Thanks Connor! Indeed, looks like the Request type field wasn't in the screen for such issues. Adding it to the issues created internally helped. 

Appreciated :)