Integrating outside asset management system with Jira helpdesk

[Steve Grusis]

We have acquired Frontline Education's Asset Management (AM) system.  Is it possible to integrate Frontline's AM system with Jira's helpdesk such that a user who creates a help ticket will have their related asset info automatically attached?

[Mikael Sandberg · Accepted solution]

Does Frontline Education's Asset Management have a REST API? Is so then you could use automation to do this and use the web request action to get data from it and add that to the request. I checked the Marketplace and it doesn't look like there is an integration between Frontline and Jira.

[Steve Grusis]

Thanks for the quick response Mikael.  In checking with Frontline, they can build (for cost) an export that we can schedule to integrate nightly into JIRA. They do that for other systems. 

Situation: We are currently using Jira.  We are investigating whether to stay with Jira and couple it with their project management software or go to Frontline’s helpdesk and couple it with your asset management system.  We are a multi-campus community College District in which 4 of the 5 locations (includes District Office) is finally considering using the same helpdesk software.  The District has purchased Frontline's Asset Mgt software in which their helpdesk software is part of the purchased package.  The campus locations see the advantage of tying the Assets to the HD.  We are going through the process of what direction to go.

Question:  If we got Frontline to write the nightly asset export to place into Jira's asset mgt system (do you have one?) just so we can have critical info pop up when working with asset related help tickets, is Jira's asset mgt system on the same purchased bundle as the helpdesk of would we have to purchase Jira's asset mgt system?

[Mikael Sandberg]

In order to get access to Assets you need to be on the Premium plan. Assets also have a free discovery tool that can detect and import all your assets. If Frontline has a REST API you could do the import yourself without having to pay for it, all you would need is a script that does the export/import. I use tray.io (an iPaaS tool) to do this import from Jamf and Intune at the moment.

[Steve Grusis]

I never responded back to you.  Thanks for this.  It helped a lot.