Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Integrate insight asset with Jira cloud

Hello,

I am very new to both Jira Service desk and Jira Insight.

We are a small IT hardware support company with various clients having multiple locations.

Typically we get emails whenever a client user has an issue requiring support. I have implemented Jira service desk , where an office based agent manually creates an incident on Jira service desk upon receiving an email.

Now i am trying to setup Insight where I created an Object Schema per client and many Object Type denoting client location. I then added one or more object type within each "location" Object type denoting class of IT device like Desktop / Laptop/ Routers etc.

Within these object type (for e.g desktop), objects having attribute like computer name, Serial no. etc is added.

What I am looking for is a solution where every ticket should be linked to one of these objects.

Based on documentation I did create asset type configuration , tried creating custom field, sync asset type . I still do not get any results when i search for the object within the "link Asset" field in service desk. 

Screenshots below:-

Please help. Thank YOU!

Regards, Nalin

2020-01-17 (1).png2020-01-17 (2).png2020-01-17.png

 

2 answers

I got around this by defining an object type of "Hardware" and an object type of "Location" Hardware attributes includes a location attribute of type object, type value of location with location as the link type. That way, the object graph of a location shows all objects at that location.

In this way, all our assets live under one schema and mapping all works as intended. I believe that's how it was intended to function, though I could be wrong

I faced the same issue and then figured it out to some extent.

Solution: You should get the result after writing first few 3-4 alphabets as there is seems some issue with Insight Cloud.

 

Let me know if you have found any better solution for this.

Thanks

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

124 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you