Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Insight objects not visible in Jira

Hello together,

I have different Jira tickets which have Insight custom fields like the following:

2019-02-04 15_12_54-[JTP-18] Ticket 999 - TEST LMH JIRA Service Desk.jpg


But if I now go to "Add-ons" -> "Objects" there are no objects found:


2019-02-04 15_14_28-JR test project - TEST LMH JIRA Service Desk.jpg

I would expect the server object to show up in this view.

Is there anything I have to configure further or is my expectation incorrect?

Thanks in advance.


1 answer

1 accepted

3 votes
Answer accepted

Hi Johannes,

I think you need to reference the objects to the project by using a project attribute on the insight object, for this to be listed in the Objects tab in the Project.

I do not think that the view you are referencing to (Add-ons -> Objects) will display the objects that are selected in a Insight CustomField for you project.


Attribute Type: Project
Description: This type makes it possible to reference a Jira Project to your object(s). 

- Go to the object type in Insight
- Add a new attribute with the attribute type "Project"
- Add your project to the newly created attribute on a object
- Check Project -> Add-ons -> Objects to see if the object now is listed.

Hope this helps.

Hi Knut,

this was what I was looking for.

Thanks a lot!

Like Neli Steinlein likes this

Hi Sunny,

The documentation site have changed after Atlassian aquired Insight.

You can find the documentation for attributes here: Adding attributes to object types | Jira Service Management Data Center and Server 4.19 | Atlassian Documentation

Like Sunny Kyusu likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events