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Insight objects not visible in Jira

Hello together,

I have different Jira tickets which have Insight custom fields like the following:

2019-02-04 15_12_54-[JTP-18] Ticket 999 - TEST LMH JIRA Service Desk.jpg


But if I now go to "Add-ons" -> "Objects" there are no objects found:


2019-02-04 15_14_28-JR test project - TEST LMH JIRA Service Desk.jpg

I would expect the server object to show up in this view.

Is there anything I have to configure further or is my expectation incorrect?

Thanks in advance.


1 answer

1 accepted

3 votes
Answer accepted

Hi Johannes,

I think you need to reference the objects to the project by using a project attribute on the insight object, for this to be listed in the Objects tab in the Project.

I do not think that the view you are referencing to (Add-ons -> Objects) will display the objects that are selected in a Insight CustomField for you project.


Attribute Type: Project
Description: This type makes it possible to reference a Jira Project to your object(s). 

- Go to the object type in Insight
- Add a new attribute with the attribute type "Project"
- Add your project to the newly created attribute on a object
- Check Project -> Add-ons -> Objects to see if the object now is listed.

Hope this helps.

Hi Knut,

this was what I was looking for.

Thanks a lot!

Like Neli Steinlein likes this

Hi Sunny,

The documentation site have changed after Atlassian aquired Insight.

You can find the documentation for attributes here: Adding attributes to object types | Jira Service Management Data Center and Server 4.19 | Atlassian Documentation

Like Sunny Kyusu likes this

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