Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Insight for Atlassian Cloud Error / Jira Cloud

Fabian Eduardo Bernstein Yuretic
Fabian Eduardo Bernstein Yuretic Jun 19, 2019

Can´t work at all, in all options get message "Something went wrong, contact administrator"Insights_Error_Jira Cloud.png

 

Answer
Watch
Like Be the first to like this
1097 views

2 answers

1 accepted

0 votes
Answer accepted
Dario B
Dario B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 20, 2019

Hi @Fabian Eduardo Bernstein Yuretic ,

If you open the developers tools in your browser and you reload the page, can you actually see any error or any error status code returned by a resource from Insight (e.g. https://insight-cloud.riada.io)?

However, in case you don't see any error or you won't find any evidence by doing so, I would suggest to open a support request with the add-on vendor:

 

Cheers,
Dario

View More Comments
Fabian Eduardo Bernstein Yuretic
Fabian Eduardo Bernstein Yuretic Jun 20, 2019

Hi @Dario B , yes I´ve an error from insight (500 Internal Server Error)

    1. Request URL: https://insight-cloud.riada.io/rest/insight/1.0/global/config?_=1561048528298
    2. Request Method: GET
    3. Status Code: 500 Internal Server Error
    4. Remote Address: 18.197.101.59:443
    5. Referrer Policy: no-referrer-when-downgrade
Like
Dario B
Dario B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 25, 2019

Hi @Fabian Eduardo Bernstein Yuretic ,

The 'internal server error' is returned by insight and therefore the best way to proceed in this case is to open a support request with them at: https://support.riada.se/

 

Dario

Like
Reply
0 votes
Raul Pelaez _TecnoFor - Marketplace Partner_
Raul Pelaez _TecnoFor - Marketplace Partner_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 13, 2021

Same problem in Jira Server in the last update to 

Jira v8.20.1

Something went wrong. Contact administrator rest/insight/1.0/global/config?

View More Comments
Dorian Kessler
Dorian Kessler Nov 15, 2021

same for me, did really tried a lot. Did you found something?

Like
Raul Pelaez _TecnoFor - Marketplace Partner_
Raul Pelaez _TecnoFor - Marketplace Partner_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 16, 2021

Hi Dorian, yes: https://community.atlassian.com/t5/Jira-Software-questions/Problem-after-installing-insight-addon/qaq-p/632491#U1861132

Like
Reply

Suggest an answer

Log in or Sign up to answer
Product apps
Apps & Integrations
TAGS
AUG Leaders

Atlassian Community Events

See all events