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If you open the developers tools in your browser and you reload the page, can you actually see any error or any error status code returned by a resource from Insight (e.g. https://insight-cloud.riada.io)?
However, in case you don't see any error or you won't find any evidence by doing so, I would suggest to open a support request with the add-on vendor:
Hi @Dario B , yes I´ve an error from insight (500 Internal Server Error)
Same problem in Jira Server in the last update to
Something went wrong. Contact administrator rest/insight/1.0/global/config?