Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Insight for Atlassian Cloud Error / Jira Cloud

Can´t work at all, in all options get message "Something went wrong, contact administrator"Insights_Error_Jira Cloud.png


2 answers

1 accepted

0 votes
Answer accepted
Dario B Atlassian Team Jun 20, 2019

Hi @Fabian Eduardo Bernstein Yuretic ,

If you open the developers tools in your browser and you reload the page, can you actually see any error or any error status code returned by a resource from Insight (e.g.

However, in case you don't see any error or you won't find any evidence by doing so, I would suggest to open a support request with the add-on vendor:



Hi @Dario B , yes I´ve an error from insight (500 Internal Server Error)

    1. Request URL:
    2. Request Method: GET
    3. Status Code: 500 Internal Server Error
    4. Remote Address:
    5. Referrer Policy: no-referrer-when-downgrade
Dario B Atlassian Team Jun 25, 2019

Hi @Fabian Eduardo Bernstein Yuretic ,

The 'internal server error' is returned by insight and therefore the best way to proceed in this case is to open a support request with them at:



Same problem in Jira Server in the last update to 

Jira v8.20.1

Something went wrong. Contact administrator rest/insight/1.0/global/config?

same for me, did really tried a lot. Did you found something?

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events