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Insight for Atlassian Cloud Error / Jira Cloud

Can´t work at all, in all options get message "Something went wrong, contact administrator"Insights_Error_Jira Cloud.png

 

2 answers

1 accepted

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Answer accepted
Dario B Atlassian Team Jun 20, 2019

Hi @Fabian Eduardo Bernstein Yuretic ,

If you open the developers tools in your browser and you reload the page, can you actually see any error or any error status code returned by a resource from Insight (e.g. https://insight-cloud.riada.io)?

However, in case you don't see any error or you won't find any evidence by doing so, I would suggest to open a support request with the add-on vendor:

 

Cheers,
Dario

Hi @Dario B , yes I´ve an error from insight (500 Internal Server Error)

    1. Request URL: https://insight-cloud.riada.io/rest/insight/1.0/global/config?_=1561048528298
    2. Request Method: GET
    3. Status Code: 500 Internal Server Error
    4. Remote Address: 18.197.101.59:443
    5. Referrer Policy: no-referrer-when-downgrade
Dario B Atlassian Team Jun 25, 2019

Hi @Fabian Eduardo Bernstein Yuretic ,

The 'internal server error' is returned by insight and therefore the best way to proceed in this case is to open a support request with them at: https://support.riada.se/

 

Dario

Same problem in Jira Server in the last update to 

Jira v8.20.1

Something went wrong. Contact administrator rest/insight/1.0/global/config?

same for me, did really tried a lot. Did you found something?

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