I am currently testing the features of Insight and want to use the automation to automatically create a Jira ticket in case an Insight object was updated.
I also added an Email notification to the rule. The notification I receive but the ticket does not get created. The selected Jira project and the issue type are definitely correct, I also tried it with other projects and different issue types without success.
Do you guys have any idea what the problem might be?
Thanks a lot!
Thanks for this! Also, if you're still struggling as I was with this, there are a number of things you can check:
Insight doesn't allow you to pick all the fields you want updated as part of the automation so anything excluded needs to be set to Optional instead - this was my issue where I eventually fixed it (Team related field)
Can always add an automation after to apply certain standard fields like "Team" etc.
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