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Insight automation rule is not creating new Jira ticket

Hello,

I am currently testing the features of Insight and want to use the automation to automatically create a Jira ticket in case an Insight object was updated.

I also added an Email notification to the rule. The notification I receive but the ticket does not get created. The selected Jira project and the issue type are definitely correct, I also tried it with other projects and different issue types without success.

Do you guys have any idea what the problem might be?

Thanks a lot!

2019-02-04 09_11_50-Insight - TEST LMH JIRA Service Desk.png

4 answers

1 accepted

1 vote
Answer accepted

Hi @Johannes and welcome to our Community!

I think log-error entries could be helpful in this case. If we could have a look at these messages... Can you get them?

The following tool helps to view logs in Jira itself:

Home Directory and DB Browser for Jira

Apart from @Grigory Salnikov _SYSSOFT_ note (valid) I would look into permissions schemes if user You are using to create tickets is allowed in the project to create tickets. Had this issue with Insight rules.

Hi guys, I checked the logs and found out that I selected a priority which is not available for the selected issue type.

Thanks for you help!

You're always welcome!

Glad you've managed to resolve this issue.

Have a nice day :)

Thanks for this! Also, if you're still struggling as I was with this, there are a number of things you can check:

  • Try creating the issue type in the chosen project to see if you're able to
  • If not, check your issue type schemes, issue type screen schemes, especially if using a test project and trying to replicate one of your production ones
  • Check your Field Configs and Field Config Schemes for any REQUIRED fields - also visible when creating the issue type normally

 

Insight doesn't allow you to pick all the fields you want updated as part of the automation so anything excluded needs to be set to Optional instead - this was my issue where I eventually fixed it (Team related field)

 

Can always add an automation after to apply certain standard fields like "Team" etc.

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