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Hello,
I am currently testing the features of Insight and want to use the automation to automatically create a Jira ticket in case an Insight object was updated.
I also added an Email notification to the rule. The notification I receive but the ticket does not get created. The selected Jira project and the issue type are definitely correct, I also tried it with other projects and different issue types without success.
Do you guys have any idea what the problem might be?
Thanks a lot!
Hi @Johannes and welcome to our Community!
I think log-error entries could be helpful in this case. If we could have a look at these messages... Can you get them?
The following tool helps to view logs in Jira itself:
Apart from @Grigory Salnikov _SYSSOFT_ note (valid) I would look into permissions schemes if user You are using to create tickets is allowed in the project to create tickets. Had this issue with Insight rules.
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Hi guys, I checked the logs and found out that I selected a priority which is not available for the selected issue type.
Thanks for you help!
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You're always welcome!
Glad you've managed to resolve this issue.
Have a nice day :)
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Thanks for this! Also, if you're still struggling as I was with this, there are a number of things you can check:
Insight doesn't allow you to pick all the fields you want updated as part of the automation so anything excluded needs to be set to Optional instead - this was my issue where I eventually fixed it (Team related field)
Can always add an automation after to apply certain standard fields like "Team" etc.
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