Hi,
I'm trying to setup Insight with JSD. I've imported a default ITSM schema from Insight. The schema is available and I'v edited some fields, setup link in JSD and when i create a new incident on eg. a defected server, I'm able to select the Insight object-server.
Although after a while when I go back to the Insight schema all the object and object types seems to be gone. If I choose for graph view I still see the graph as initiated.
So I restore my backup of the xml I made and start allover again. But it happens again. everything is gone and suddenly I see my object types again being visible, but most of the objects are missing.
I've no idea how this is possible. very frustrating
Hi Ulrich
Please add a support ticket (https://support.mindville.com) so we can figure out what this is.
Cheers //Mathias
Hi Mathias, tx for your quick reply, i've launched a ticket.
In the mean time I tried to delete the schema but even that gives me an error and I'm administrator, i've checked the permissions and the roles
Cheers Ulrich
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