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Insight asset management object type get erased automaticly

Hi,

I'm trying to setup Insight with JSD. I've imported a default ITSM schema from Insight. The schema is available and I'v edited some fields, setup link in JSD and when i create a new incident on eg. a defected server, I'm able to select the Insight object-server.

Although after a while when I go back to the Insight schema all the object and object types seems to be gone.  If I choose for graph view I still see the graph as initiated. 

So I restore my backup of the xml I made and start allover again.  But it happens again. everything is gone and suddenly I see my object types again being visible, but most of the objects are missing. 

I've no idea how this is possible.  very frustrating

 

1 answer

Hi Ulrich

Please add a support ticket (https://support.mindville.com) so we can figure out what this is. 

Cheers //Mathias

Hi Mathias, tx for your quick reply, i've launched a ticket.

In the mean time I tried to delete the schema but even that gives me an error and I'm administrator, i've checked the permissions and the roles

Cheers Ulrich

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