I'm trying to setup Insight with JSD. I've imported a default ITSM schema from Insight. The schema is available and I'v edited some fields, setup link in JSD and when i create a new incident on eg. a defected server, I'm able to select the Insight object-server.
Although after a while when I go back to the Insight schema all the object and object types seems to be gone. If I choose for graph view I still see the graph as initiated.
So I restore my backup of the xml I made and start allover again. But it happens again. everything is gone and suddenly I see my object types again being visible, but most of the objects are missing.
I've no idea how this is possible. very frustrating
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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