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Insight and Assets discover and CI performance and limitation

serge calderara
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 02, 2022

Dear all,

I have seen that Atlassian release Insight which sounds like a tool like Discovery in Service Now.

We have a customer project where there request if Jira CLoud or Data Center can be safely used wih InSight and builld correct discovery of Assets and CI on the customer network

We need to be 100 percent sure about its fucntionnality and peformance but also the proper way to link an incident to an asset or ci.

Does any of you have already us it and can give us feeling and feedback of their experience with it as well as main issue find out ?

I have a feeling that this tool is quite new to give us a real return of experience compare to ServiceNOw CMDB and Discovery.

Thanks for sharing


1 answer

I too am eagerly waiting for more details on Jira discovery. We have both ServiceNow and JIRA in our site, but we use Jira only for Projects and Release managements. ServiceNow CMDB is the one which has auto discovery and many times duplications have been created. I am looking forward to trying Jira, but as Serge has said I am also not 100 percent sure about its functionality and performance. If someone shares the experience with Jira, I would love to try it in my company.



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