Kind of new to Jira and Insight, but have not had much luck finding this answer for myself, so giving a shout here.
I have a parent object type called A. It has multiple attributes that track things like serial number, company asset tag number, warranty info, etc. I have multiple objects of this object type A.
Each parent object type A also has children object types B, C, etc. Each of those object types have multiple attributes that also track serial numbers, asset tag number etc. I have multiple objects of those object types that all reference back to the appropriate parent object type A.
However, I have a couple of children object types call them X, Y and Z. They are pieces of equipment that I need to link to each parent object type, but the X, Y and Z pieces of equipment themselves have no assignable attributes. There are no serial numbers, no asset tags being placed on them, etc. But when I look at the graph of say Object Type A, I need to see X, Y and Z listed as children as to know they are a part of that parent. I also would need to see them listed when creating a ticket in Jira Service Desk.
My question is, how do I have X, Y and Z as children object types, them each time to each parent, but never have any actual objects created for X, Y and Z in Insight? They essentially would be place holders to let a user know those items exist, but they are so low cost we don't have to individually track them but need to know they are there.
Thank you all in advance!
You can use the objectTypeAndChildren in IQL which will show you the Parent objects and their children as well.
IQL: objectType in objectTypeAndChildren("<object type A>")
That should show you all object types A and their children B,C, X, Y and Z.
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