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Insight Cloud Reporting

Hey Guys,

We just recently install Insight Cloud version in our Jira Service Management as an additional App from the Market place.

This software seems pretty basic and simple. In their documentation or articles, I can't find anything on how to run any form of reporting.

Is this not possible in Insight Cloud for Jira?

3 answers

1 vote
Hana Kučerová Community Leader Feb 17, 2021

Hi @Paul Beiruty ,

welcome to the Atlassian Community!

Reports are not available in cloud version, see here for comparison with the server version.

My workaround is to use an Automation to copy value from Insight object chosen on an issue to a labels field and then build up JSM reports and Dashboards based on that labels field. 

Components of the Automation looks like this

  • Trigger = Value changed for (name of Insight custom field)
  • Action = Edit issue. Choose the field of type label that you have created.  then add {{issue.(insight customfield).(attribute on the object)}}


My example is a Two dimensional report on customer vs issue type  so my smart value is {{issue.Company.Name}} 


Please note that the Attribute Name cannot contain any spaces as a label-type field in jira cant have spaces.

Hi @Hana Kučerová ,

why is such an importing feature not included in the (expensive) Jira Service Management Cloud Premium Product? Why is that not a "priority area for future development cycles"?

Kind regards,


Hana Kučerová Community Leader Aug 30, 2021

Hi @Harika Karaca ,

I'm not member of the Atlassian team, so I´m not able to provide you with more information than there are some Insight cloud functionalities planned in the roadmap

Hi @Hana Kučerová ,


oh sorry - thank you very much for your quick response! Have a nice day!

Like Hana Kučerová likes this

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