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Infinite loop cancelling reindexing

Hi,

Perform an unsuccessful upload of a project from the xray document generator, however; I stay in an infinite loop in a canceling state and it doesn't change state.

 

2021-10-13_08h44_05.png

 

Could someone clarify what I can do to solve it?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Fabian Andres De La Rosa Ortega 

It is best to contact Xray Support (http://xraysupport.getxray.app) to request additional information and help further.
It is necessary to troubleshoot the cause, and the best approach is to have a support team member handling your case since reasons may differ from one customer to another.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

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