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Include list of linked issues with trigger issue details in email Edited

Hey all,

We currently have a template email which messages our team with internal requests from different departments. This email includes a lot of details with the use of smart values such as the (Team,Description,Statues,Type,ect.)

For some requests we create and link multiple tasks/stories to these requests. With these I would like to know if it's possible to include the list of these linked issues within the same template.

A problem I have ran into using a "Branch" on linked issues and a bulk operation is that the "Trigger Issue" details are removed. Which makes sense as the email is now reading the information from the "Branch".

I can setup 2 emails one to provide the Request details and one for the list of that Request. But I would like to keep it all in one email to reduce spam.

Here is a little diagram of what I would like, is this possible?

Example.JPG

1 answer

1 accepted

0 votes
Answer accepted

Hi @Hunter1428 

You can reference the linked issues from the current issue following below template for smart values.

Number of linked Issues: {{#=}}{{issue.issuelinks.outwardIssue.size}} + {{issue.issuelinks.inwardIssue.size}} {{/}}

{{#issue.issuelinks.outwardIssue}}{{key}} ({{issuetype.name}}) - {{status.name}}

{{/}}

{{#issue.issuelinks.inwardIssue}}{{key}} {{issuetype.name}} - {{status.name}}

{{/}}

Hi @Gikku 

Of course, I completely forgot about the inward and outward smart values!

Thank you, this is exactly what i wanted :D

Like Gikku likes this

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