Import SLA values to a field

[Ivan Lopez Rojas]

I'm trying to populate the values of an SLA in a custom field once it has expired using an automation or script

[Dave Liao]

@Ivan Lopez Rojas - hi Ivan! 👋

What values are you thinking of populating?

Can you describe an example?

Say, the SLA Time to Resolution (TTR) = 4 hours

If the TTR SLA is breached, then what? Appreciate any insight!

[Ivan Lopez Rojas]

Sorry, I made an error in my initial comment. The values to populate are the date and time when the SLA expired.

[Dave Liao]

Gotcha!

This can be done with Jira Automation (for Data Center or Cloud).

Make an Automation rule, and for its Trigger, use SLA Threshold Breached.

Then imprint the current date/time using a Smart Value: https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html

Work with a Jira admin to find or make a custom field to store this info.

Hope this helps! (If it does, click "Accept Answer" 🙏)