I have created an automated rule so when the ticket transitions from a specific status to another specific status, send an email to a specific user with the description field of the ticket to request approval, most of the times the tickets have images on that description field so those are not being rendered in the email that is being sent.
Any one has a possible solution for this?
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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