I have a list of users who are not to raise a particular set of request types under a request type group in the Customer Portal. As we already have ScriptRunner, I am trying to use a web resource (JS) to hide the element. However, the simple $("a:contains('Hardware')").hide() does not seem to be working =\
Tried to use a Web Panel at servicedesk.portal.footer but JS script does not appear at all either.
What am I missing? Would like to implement this without the need of any other addons. Thanks for the help!
We did not manage to get far since. We did, however, tried Extension for Jira Service <strike>Desk</strike> Management which is wonderful.
Eventually, we re-routed with a "whitelist" approach.
Hope the above might come in somehow handy for you. Will be interested if you have the solution or a neater implementation.
Thanks for your prompt reply.
The only "out of the box" feature I have is to use a script runner validator script that prevent the user to log the ticket if he his not allowed. But I can't hide the request type depending of the connected user.
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