I have recently installed JIRA 7.13 on Windows and unable to install plugin from marketplace

[Rashi Agarwal]

I am trying to integrate JIRA with Jenkins , so trying to add plugin in JIRA which can trigger jenkins build itself.

https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=server&tab=installation

 When I try to download it from site or upload the add-on , it keep giving error - 

2018-12-17 15:01:21,768 UpmAsynchronousTaskManager:thread-1 ERROR rashi 632x1068x2 1d5riop 10.23.119.186 /rest/plugins/1.0/available/featured [c.a.u.core.install.ObrPluginInstallHandler] OBR resolver has 1 unsatisfied requirements for installing plugin_2004439743430441602_jira-jenkins-plugin-2.0.0.obr
2018-12-17 15:01:21,768 UpmAsynchronousTaskManager:thread-1 ERROR rashi 632x1068x2 1d5riop 10.23.119.186 /rest/plugins/1.0/available/featured [c.a.u.core.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(package=com.atlassian.jira.software.api.conditions))
2018-12-17 15:01:21,774 UpmAsynchronousTaskManager:thread-1 WARN rashi 632x1068x2 1d5riop 10.23.119.186 /rest/plugins/1.0/available/featured [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_2004439743430441602_jira-jenkins-plugin-2.0.0.obr]. Please see the logs for more detailed information.

[Rashi Agarwal]

Thanks Shannon.

UPM is upgraded to 3.1.

I tried to put trace in logs and still do not see much help -

2018-12-18 10:54:56,657 UpmAsynchronousTaskManager:thread-3 DEBUG rashi 614x196x4 1j442ar 0:0:0:0:0:0:0:1 /rest/plugins/1.0/available/featured [c.a.u.core.install.DefaultPluginInstallationService] com.atlassian.upm.spi.PluginInstallException: Failed to resolve plugin dependencies within OBR [plugin.6779664408619519366.jira-jenkins-plugin-3.5.1.obr]. Please see the logs for more detailed information.
com.atlassian.upm.spi.PluginInstallException: Failed to resolve plugin dependencies within OBR [plugin.6779664408619519366.jira-jenkins-plugin-3.5.1.obr]. Please see the logs for more detailed information.
    at com.atlassian.upm.core.install.ObrPluginInstallHandler.installPluginInternal(ObrPluginInstallHandler.java:175)
    at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installPlugin(AbstractPluginInstallHandler.java:60)
    at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:129)
    at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:97)
    at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:117)
    at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:156)
    at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:56)
    at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:47)
    at com.atlassian.upm.api.util.Either$Right.fold(Either.java:173)
    at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:46)
    at com.atlassian.upm.core.rest.resources.install.InstallTask.run(InstallTask.java:81)
    at com.atlassian.upm.core.async.AsynchronousTaskManager.executeTask(AsynchronousTaskManager.java:124)
    at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:102)
    at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:99)
    at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)
2018-12-18 10:54:56,664 UpmAsynchronousTaskManager:thread-3 DEBUG rashi 614x196x4 1j442ar 0:0:0:0:0:0:0:1 /rest/plugins/1.0/available/featured [c.a.u.core.async.AsynchronousTaskStatusStoreImpl] updating status: AsyncTaskStatus(true, upm.pluginInstall.error.install.failed, null, null, https://marketplace.atlassian.com/download/apps/1211376/version/3510193, null, null, null, null, null, null, null, null, 100)

[Shannon S]

Rashi,

Which log file is this from? It's still telling you to check the log files, which makes me think that it's not from the main log file.

In the log file you should see lines that start with ERROR instead of DEBUG to mark where the problem occurs.

Shannon

[Shannon S]

Rashi,

Were you able to take a look at the logs per the suggestion for more detailed information?

• Jira > Logging and Profiling

You might want to try replicating the error while tailing the logs to find the exact errors associated with the problem.

It may be that you need to update UPM. Have a look and make sure there's not a current update available.

Regards,

Shannon