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I got this error if BigGnatt is enabled

Hi experts,

I installed Jira Software on CentOS 6.4 server, everything was going perfect until I installed BigGnatt and purchased its license. After installing it I got the attached error every time I need to do 'ANY' action, such as creating user, editing its groups, creating Project ... etc.

I disabled BigGnatt for now to let my users work.

What is the wrong with BigGnatt. I already paid for it, how can I disable it, I need to use its features.

 

Waiting your solutions.error-jira.JPG

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