I am not able to install Zephyr Scale add on on JIRA

[Ram Dafe]

I am not able to install Zephyr Scale add on on JIRA. Could someone please suggest a solution?

I added it from the market place but it did not show me a success message, neither it was added in Apps section of JIRA.

[Dario B · Accepted solution]

Hello @Ram Dafe ,

Welcome to the Atlassian Community!

I can see you have access to 2 different Jira sites:

1. ai******.atlassian.net
2. cc******.atlassian.net

Can you kindly let me know on which instance you have tried to install the app, together with date time and timezone of the last attempt to install the app (so that I can search the logs)?

Actually, before doing so, can you review the below KB and check if maybe the cause of your issue is one of the two described in there:

• Unable to Install any Cloud Add-On

Cheers,
Dario

[Ram Dafe]

Hello @Dario B 

Thank you so much for your last reply. Atlassian support had contacted me over email and the information provided resolved my issue.

It was because we had not provided the payment details and last the due date for payment had expired.

But now the issue is resolved .

Thanks!!

[Dario B]

Thanks for letting me know @Ram Dafe !

You were then facing the issue described in below links (I am leaving this here in case other people affected by the same issue will find this thread):

• [JRACLOUD-75995] App install fails silently in case of issues with the payment method 
  
• KB: Unable to install any Cloud Add-On 

Have a nice day!

[Juan Castillo]

Hello Dario, I'm having the same issue.  I can't install Zephyr Scale 30-day trial and this is the second time I'm trying.  We made the first payment to JIRA CLOUD this month.

I got a message stating that I would be notified, I wasn't notified last time and I'm still waiting for it to install.  I only have access to Audit Logs and that doesn't mention if the process started or not.

Can you please help with this urgent matter?

Thanks

[Juan Castillo]

I found out that it was an issue with Firefox.  For some reason it's not allowing it and I only tried Chrome because of an outage I found in this link:

https://zephyr-scale.statuspage.io/

which led me to:

https://zephyr-scale.statuspage.io/incidents/cckpm9l78k84