I added Swanly app and it is automatically rerouting tickets - how can I remove the app?

[Venkatesh Kumar Mohan]

I just wanted to try Swanly road maps, and now I find that it is automatically routing tickets to people and changing the status.

How do I remove swanly from modifying the project? This is urgent as it is doing it across projects in our entire organisation please help

[Nikki Zavadska [Appfire] · Accepted solution]

Hi @Venkatesh Kumar Mohan ,
I'm Nikki from Jexo, makers of Swanly. First of all, thank you for giving Swanly a try!

To your question about Swanly automatically changing issue statuses or assignees.

Swanly doesn't have any of this automation in place. However, what you're likely seeing is others in your team using Swanly and changing the issue status assignee or status from within the app.

When you open the issue in Swanly, there is an option to change Status or Assignee manually 👇

When you would do this then issue status/assignee updates in Jira and you would see a record in issue history that "Swanly updated status/assignee".

You can see from the issue detail in Swanly in the "Activity" section who has done the change of the status (we're not yet tracking who has done the change of the assignee - this is on our backlog).

If you would like to restrict who can edit or view your Swanly roadmap you can have a look at our app permissions 👉 Swanly permissions

Please let me know if you have any questions or doubts.
You can also reach out to our support and they will help you out.

Or book a support call with me directly and I can help you out asap 👉 Jexo support

Hope this helps 🙏

[Venkatesh Kumar Mohan]

Ah! I now understand. Thank you so much for your detailed response. I really appreciate it.

[Nikki Zavadska [Appfire]]

No problem at all @Venkatesh Kumar MohanIf you have any other questions, let me know 😌

[Venkatesh Kumar Mohan]

@Nikki Zavadska [Appfire] , it is wonderful to have community leaders like you to share detailed responses to questions - it really helps. Please continue the good work that you are doing