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I added Swanly app and it is automatically rerouting tickets - how can I remove the app?
Edited
1 answer
1 accepted
Hi @Venkatesh Kumar Mohan ,
I'm Nikki from Jexo, makers of Swanly. First of all, thank you for giving Swanly a try!
To your question about Swanly automatically changing issue statuses or assignees.
Swanly doesn't have any of this automation in place. However, what you're likely seeing is others in your team using Swanly and changing the issue status assignee or status from within the app.
When you open the issue in Swanly, there is an option to change Status or Assignee manually ๐
When you would do this then issue status/assignee updates in Jira and you would see a record in issue history that "Swanly updated status/assignee".
You can see from the issue detail in Swanly in the "Activity" section who has done the change of the status (we're not yet tracking who has done the change of the assignee - this is on our backlog).
If you would like to restrict who can edit or view your Swanly roadmap you can have a look at our app permissions ๐ Swanly permissions
Please let me know if you have any questions or doubts.
You can also reach out to our support and they will help you out.
Or book a support call with me directly and I can help you out asap ๐ Jexo support
Hope this helps ๐
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