How to use {{comment.internal}} on Automation for JIRA

[HH]

I want to use

{{comment.internal}}

while using Automation for JIRA in order to only send an email if a comment is external. However I tried using the compare condition parameter within the add on and that is throwing an error as it resolves to:

{{comment.internal}} = false

false = false 

Not sure how I can test whether it's true or false before firing an email event. 

Could someone point me in the right direction? I'm stuck! :)

Thanks,

Hollie

[Deleted user · Accepted solution]

Hey there Hollie,

What you have there should work. Are you using the compare condition? You'll want to have it look something like:

Hope that helps! If not can you post a screenshot of your config?

Cheers,

Mark C

[HH]

Hi Mark, 

It comes back and says it doesn't match even when I put an external comment on the ticket. The Audit log shows this: 

Action details:

JQL condition

The following issues passed:IT-1292

Compare condition

The following issues did not match the condition:IT-1292

My screenshot looks exactly like yours does above :( 

 

Thanks,

Hollie

[HH]

I had a space in front of the first {{ - removed that and it worked like a charm!

[HH · Accepted solution]

I had a space in front of the first {{ - removed that and it worked like a charm!

[Rob Horan]

Why isn't this an out-of-the-box option for comment-based triggers?

[Benjamin Høegh]

agree, it stupid it should be so hard to filter internal comments out