Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to show Azure AD data in the Jira Service Management User Portal?

Hi,

I need help with the following situation.

I created a script (ScriptRunner) that brings the logged in user information that is registered in Azure AD, presenting them in custom fields, for example, the department and phone number.

This script works fine after the issue is created, however, I'm having difficulty getting this information, which is in AD, to appear in the user portal (Jira Service Management) before the ticket is created.

Is it possible to present user registration data that is in Azure AD in the JSM user portal, using ScriptRunner or another solution?

1 answer

This is actually a use case of ScriptRunner for Server's LDAP Picker feature, which is not implemented in Cloud version as described in this Feature Parity page. 

You can express your interest by raising a feature request to implement LDAP Picker field on ScriptRunner for Cloud public feature board located here.

Possible Solution

If it is feasible, you can sync your Azure AD to Jira by following the this tutorial from Microsoft. Then, you can use Jira's native user picker field to search for any user in your Azure AD.

Some relevant information I think is relevant to this topic:
1. Microsoft: Integrate Atlassian Cloud with Azure AD
2. Community Post: Does Atalassian Cloud support LDAP Authentication?
3. Atlassian: Support LDAP integration with Cloud

I hope this information helps!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

🤺 Atlympic Event: Partnerships

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

112 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you