I am trying to set the values of a multi select database picker in a Service Desk Customer Portal with behaviors based on the selection in another field. My problem is, that there is no value displayed on the screen.
I have tried with getFieldById("customfield_15538").setFormValue().
If I do getFieldById("description").setFormValue(getFieldById("customfield_15538").value) the description field has a value of 36.
So it seems the value gets set but the field does not update the display.
Please let me know, if there is any way to populate the database picker in a way that the automatically set value(s) are displayed to the user.
We are sorry you are experiencing this issue. We have an open bug report for this here:https://productsupport.adaptavist.com/browse/SRJIRA-4623
Feel free to add yourself as a watcher to the ticket so you'll be automatically notified as soon as it's fixed and released.
Looked around and found this. Looks like in order to get the selected values in a database-picker one can't just use getCustomFieldValue() like other custom fields.
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